3CX Phone Software: Know Why it is the Best PBX Phone System and its Benefits

Businesses today cannot imagine operating without communication. Regardless of the nature or size of the business, effective communication is critical to its success. No other medium can match the ease and speed with which a phone system can connect us with colleagues and customers.

One of the available options for simplifying communication while saving money is the 3CX phone software system. The system serves as an excellent tool for information exchange and is used by several big companies worldwide. 

As the subject is broad and difficult to cover all at once, let us discuss its meaning, features, and benefits for now.

What is the 3CX Phone Software System?

The 3CX phone system is a software-based phone system that enables peers to connect through various devices, and channels and collaborate from anywhere, at any time. The system supports several kinds of phone hardware, browser extensions, and mobile apps. The unified communication solution facilitates connection through phone calls, web meetings, chats, and other means. 

Relying upon the SIP standards, 3CX is the best IP PBX software for small and growing businesses. 3CX phone system offers Windows-based IP PBX promising excellent productivity and affordability.

The on-premise and cloud-based open platform decrease your business communications cost, allowing it to move to another level. The system delivers exceptional quality and reliability when working with desktops, mobiles, and traditional phone handsets. The seamless pricing, minimal maintenance, and built-in security make 3CX a top choice for enjoying an exclusive set of features without spending big bucks.

3CX Phone System Prominent Features 

• Video Conferencing

3CX makes video conferencing quicker and easier than ever before. Participants can join in seconds without having to download additional apps, install extensions, or log in to another platform.

• CRM Integration

CRM is often used in businesses to handle customer information, order fulfillment, and support. 3CX fits nicely with prevalent CRMs such as Salesforce, Microsoft Dynamics, and others. You can also gather information on call duration, response time, and other critical data using the system.

• Deployment Choices

3CX customers have two deployment options. They can choose between on-premise deployment which can be controlled fully and is far less expensive, and cloud-hosted deployment, which is simpler to implement and offers good.

• Live Chat

The use of live chats to address customer requests has recently become popular. You can use the facility without raising costs if you switch to the 3CX phone system.

Benefits of 3CX Software PBX

• Rich Feature Set

3CX phone software is equipped with a remarkably rich feature set. Call logging, call recording, instant messaging, Microsoft outlook integration, call popups, call queuing, video conferencing, and many more are on the list.

• Easy Installation and Management

To configure 3CX, you only need an internet connection. A series of simple steps make up the installation process and can be completed from the browser. The system’s streamlined features make it handy to install and use for people who are not tech-savvy. 3CX integrates easily with CRM, ERM, and social media platforms to improve connectivity.

• All in One Solution

3CX is more than just a phone system. It is a full-fledged remote work solution that facilitates live chat, web conferencing, CRM management, messaging, and other functions in addition to phone calls. No extra charges are incurred to leverage the fantastic traits. 

• Reduced Cost

The 3CX phone system is incredibly advantageous for reducing calls and data costs. The web-based phone system does not demand expensive hardwired devices and professional involvement. You can lessen your call costs and make international connections in an inexpensive manner by using the outstanding 3CX software.

• Enhanced Customer Experience

Skipping important calls or compromising call quality can cost you high while running a business. Using 3CX phone software, employees can reach out to customers regardless of their location. In this way, 3CX contributes significantly to leaving customers delighted. 

• Versatility

Maintaining your team through traditional phone conversations can be difficult. Because of 3CX’s advanced and instinctive features, users can quickly communicate through instant messaging, web conferencing, fax, and much more. You can assure a wonderful customer experience and satisfaction without revealing your location using 3CX phone software.

• Compatibility

3CX is fully compatible with modern operating systems such as Windows, Mac, iPhone, and Android, letting users log in from the desktop or mobile device of their choice. 

• Dependability

With 250K+ installations, 3CX is one of the most rapidly growing unified telecommunications platforms. The fact that international brands such as McDonald’s, Pepsi, and American Express use 3CX phone software to execute their business operations says loudly about its dependability.

• Open Standards Platform

3CX gives users the ability to customize everything from phone numbers to data hosting.

Who Uses 3CX?

The 3CX phone system is suitable for businesses of all sizes, from startups to enterprises. The versatile and adaptable phone system can meet the needs of the government, hospitals, hotels, and a variety of other organizations. 3CX is best suited for businesses that rely heavily on phone calls to function. By granting unrestricted access to all features, the system encourages improved team performance and productivity.

Differences between 3CX and Traditional Phone Systems

To make and receive calls, regular phone systems use copper wires. The phone system is driven by a tangible box that needs constant servicing and high-cost system upgrades.

3CX, on the other hand, is a software-based IP phone system that operates through a broadband connection. Users can use the innovative technology to conduct video conferences, voice calling, and data messaging which takes place through clouds. Unlike conventional phone systems, the IP PBX system, 3CX allows an endless number of connection lines and devices.

Conclusion

The current competitive edge requires businesses to be as active as possible, and performance is largely determined by how well they communicate. Shifting from old telephone systems to internet-based platforms, such as the 3CX phone system, means allowing more and more coordination and communication.  

Do you still use an old, traditional phone system to run your business? We recommend upgrading to a more powerful alternative, such as the 3CX phone system, and see the difference. Get in touch with telecommunications service provider Kuwait.