3CX Software PBX, Version 18 Update 6 – New Features Explained

3CX, the open standard software-based phone system, is currently one of the best-known phone systems with excellent functionality and dependability.  The superb business communication software makes the connection, both with the team as well as customers, flawless. To assist businesses in staying as productive as possible, 3CX is constantly bringing innovations.

The latest version, version 18 of 3CX, is recognized for giving optimum audio quality, performance, and reliability. In its update 6, the quicker, more intelligent, and more efficient software has introduced a few key modifications. Let’s look at the new features that 3CX software PBX version 18 update 6 has in store for you.

Group Functionality

Version 18 update 6 of 3CX software PBX optimizes group functionality, making it more modern and practical. You can now set unique time zones, languages, and office hours in addition to using standard grouping features. The improved group functionality adds convenience and makes the system easier to manage, diminishing a significant percentage of the admin time.

3CX SBC-Capable Phones

3CX software PBX version 18 update 6 includes innovative SBC-capable phones for simple cloud deployment. This advancement has removed the necessity for a dedicated network device. You can now link more than 10 handsets that can proxy the router by installing just one router phone. With the arrival of SBC-capable phones, it is much simpler to configure remote phones, making the 3CX software PBX more cost-effective.

User Right Management

User rights management has been improved using seven user roles: User, Receptionist, Group Administrator, Manager, Owner, System Administrator, and System Owner. The addition of seven distinct roles eliminates intricacy when it comes to user rights management. A brief about the rights of each role is given below

• User: Individuals with the user role can only view the presence of other users.

• Receptionist: This group is for a receptionist. Privileged individuals can access group calls and perform operations such as divert, transfer, and pickup. They can also do ‘open,’ ‘break,’ and ‘close’ office hours for groups they belong to.

• Group Administrator: Group Administrators have access to the admin view and can set up call handling, SIP trunks, live chat, WhatsApp, and other functions.

• Manager: Managers can create users and assign roles to them. They have access to reports and recordings. They can view group calls and do operations like redirect, pickup, and transfer. They also can alter user settings such as call forwarding and perform other vital chores. 

• Owner: Owners can do all that Group Admins and Managers have the right to do. The group is meant to add convenience to the life of owners of a company or department. 

• System Administrator: System Administrators have full access to all groups and SIP trunks, whether they are a member of the group or not; however, they do not have the authority to change anyone’s role into System Administrator or System Owner.

• System Owner: In addition to having all of the powers of a System Administrator, the System Owner can access recordings and reports and make anyone System Administrator or System Owner.

Conclusion

The above are the prominent new features that can be noticed in 3CX software PBX version 18 update 6. Apart from these modifications, you may experience a revised IP phone configuration and management, as well as other minor tweaks. 3CX software PBX version 18 update 6 is now available and may be obtained by following simple steps that vary slightly depending on the user type. User types include Windows and Linux Debian 10 users, StartUP users, and new users.