Kuwait Call Center Business Solutions

Kuwait Call Center Solutions– Running an effective call center can be challenging to say the very least. With dozens of calls every hour or hundreds of calls in a day- ensuring customer satisfaction and utilizing time is essential for call center agents and its teams. Lost time is often a great problem call centers are trying to tackle, in addition to providing superior customer service and timely information to their clients.

Opden tec provides solutions for call centers in Kuwait to tackle everyday problems and provide superior customer service.

We have leading brands from the industry and customized solutions tailored for Kuwaiti call-centers. The company is a 3CX gold partner and offers services and add on solutions.

Kuwait Call Center Solutions Click 2 Call

Picking up the phone for each call and manually dialing each number can be time-consuming. How about just clicking by using integrated communications with the 3CX Click to call extension for Chrome and Firefox.

Make phone calls directly from your CRM or browser with the 3CX Web plugin.

Kuwait Call Center Solutions: 3CX integrated with Whatsapp for your Call Center

Whatsapp Integrated with 3CX with CRM integration for your call center. Allowing you to receive and send messages on the go. A solution that puts your customers at the center of the organization to create a unique experience. Your customer is busy or unavailable you don’t have to dial into their secretary or be held on their line, pass on key information as required through Whatsapp.

Security is a key feature of this app as a message archive can only be accessed by an authorized administrator. CRM integration allows you to get key information about your clients or customers to enable a customer-centric experience.

Kuwait Call Center Solutions: Busy Light Solutions integrated with 3CX

Busy light is now compatible with 3CX and SKYPE when you use Opdentec’s add on solutions software. With many open working spaces, Busy Light provides organizations and SMEs with many advantages. – Fewer interruptions – more productivity! Do not disturb light is ideal for open office work-space and cubicles.

Kuwait Call Center Solutions: Ultra Noise Cancelling Mics by VT and Axtel Headsets

The Ultra Noise-canceling Mic Cancels up to 90 % background noise. The VT5000 and VT8000 are compatible with leading IP phones and allow a great user experience.

IP Phones Especially designed for Call Centers

Opdentec provides industry-leading IP phones such as Fanvil, SNOM, HTEK for wireless connectivity and more

Fanvil Call Center Phones

The Fanvil X2P IP Phone is designed to provide you a unique call center experience by offering high C/P Ratio and Professional Design, providing a unique way to answer calls and contains a large 2.8-inch colored screen.

Cloud Solutions

Readily share key information for your team which enables them to make timely decisions and share information.    

Record all your Calls

Monitor the performance of your agents and ensure smooth call handling.

Want to know which solutions to implement in your call center in your allotted budget? Call us now or write to us to book an appointment.