3CX WhatsApp Integration For Call Centers

Opden Tec is proud to present a new add-on solution that will give your call center a tremendous user experience. Customer service is at the heart of all call center operations. Our add-on solution- WhatsApp Integration with 3cx will enable you to run your call center with ease and security. A solution that will allow you to connect with your customers and monitor customer feedback on the go. Giving you complete control.

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Key Benefits:

One Time Payment: With a one-time subscription payment you can have this solution. No monthly or recurring charges.

No hidden costs. No expensive hardware or plugins required. Here are the key points for it

No waiting time: Customers don’t call in only to be put on hold and wait minutes before being connecting with their requested department. With our solution, customers can pick up their phone and message your call center on the go. If you’re free you can start chatting right away. Customers can communicate multiple times in the day at times convenient to them without having to wait.

One number for the whole call center: It’s always convenient for customers to recognize your business with a single number. WhatsApp add-on solution will give your company a ‘single’ number on which customers can contact you. Keeping a uniform contact point for your business.

Message Search: A key feature of this add-on solution is the ability to search for messages. All messages and communication are archived. Have an important message?- The ‘starred’ option is available to highlight important messages. For regular call centers that want to retrieve important information from a previous call, it can often be painstaking to go back and hear a whole customer recording to find out key information.

With WhatsApp integration with 3CX, you can search your archived messages for any information or message you are looking for. Time saved is money saved.

Message Clients & Receive messages: The add-on solution allows you to send and receive messages from customers. Enabling an interactive chat system. Customers can inquire or send messages in real-time. This enables you to add flexibility in customer communication. The customer doesn’t have to call you for a small message or reminder. The customer doesn’t have to send an email that you will look at during your lunch break. The customer can also receive messages from you.

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Security:

1. Message archiving viewing rights: Sure, you want to be able to access messages from past conversations, but you might not want everyone to have access to that information. Message archiving viewing rights are only available to the admin. Thus keeping your information secure and the privacy of your client intact.

Quality Assurance:

1. Be able to know which agent sent which message and time: Have multiple operators responding to a single client? With users having login details, each user will have a unique identity on this app. This will allow you to see which agent sent a particular message and what time. Always great to have accountability to ensure quality assurance.

Customer CRM sync: The add-on solution allows CRM integration with the 3cx and WhatsApp system. A CRM system integration allows you to have customer information readily available. For operators who are dealing with multiple customers in short spaces of time, the CRM sync with our add-on solution will allow you to gather key information about the client and provide you the information to provide a special customer experience.

Broadcast Message: During this day and age reaching out to your clients on a regular basis is key. The add-on solution allows the option of a broadcast message, mass message forwarding. Just enter your client’s names and send them a holiday greeting or a new offering your call center has.

Give your call center a competitive edge with 3CX integration with WhatsApp to add a customer-centric experience. Improve your services and get more control with our add-on solution.

Want to improve your Kuwaiti call center? Please read our article:  Kuwait Call Center Business Solutions

For a free trial or more product information don’t hesitate to contact us. Book a demo now.